Remote hands and smart hands in Frankfurt and Rhine-Main
A technician on site in your data center or colocation rack when your team is not there. Often the next business day, with a report the same day.
What we do on site
Small tasks that are not worth a trip for your team.
Visual check
Check LEDs, displays and cables and document them with photos.
Reboot and console
Power cycle as agreed, monitor and keyboard directly at the server.
Plug and check cables
Patching according to your plan, ports and labels checked.
Replace parts
Disk, power supply, RAM and other parts by ticket, see hardware replacement.
Diagnosis
Read BMC, BIOS and system logs before anything is replaced.
Goods receipt
Accept deliveries and record serial numbers.
How an engagement works
1Request
Site, task and time window by form, e-mail or phone.
2Confirmation
We confirm bindingly and send the details for registering at the data center.
3On site
The technician works according to your instructions and reports deviations right away.
4Report
The same day, with photos and open items.
What you get afterwards
- When
- the same day, directly to the client
- What
- what was checked, replaced or installed
- Serial numbers
- old and new, device by device
- Photos
- before and after
- Open items
- with a note on what is missing and who resolves it
Frequently asked questions
What is the difference between remote hands and smart hands?
Remote hands are simple tasks by instruction, such as a reboot or plugging in a cable. Smart hands are tasks that need expertise, such as diagnosis or replacing parts. We do both, with the same technicians.
Where do you work?
In data centers in Frankfurt and the Rhine-Main area, including Kelsterbach, Rüsselsheim and Mörfelden. Across Europe on request.
How quickly can you be on site?
Often the next business day. We only commit when we can keep it.
How do I book an engagement?
Via the request form, by e-mail to info@tut-it.de or by phone. You name the data center, the task and the time window, and we confirm bindingly.
Do you also work in colocation data centers?
Yes. You register the technician with the operator, and we follow the house rules and processes on site.
What do you need from us?
Address, task or ticket, the time window and the technician's registration at the data center.
At night or on weekends too?
By arrangement, for example for planned maintenance windows.
Request an engagement
Send us the site, the task and the time frame. You get an answer with our availability. We answer in English or German.