Resident engineering: your dedicated team in the data center
A dedicated team permanently on site in your data center. The same technicians who know your environment.
What a dedicated team brings
Since October 2026 one of our teams has been working permanently in a data center in Rhine-Main: three full-time engineers and a site lead.
No travel time
Tickets are handled on site, not only after a booking.
Known environment
The technicians know the racks, processes and contacts.
Same quality
The same checks and reports as on every engagement.
What the team takes care of
Tickets
Hardware replacement and diagnosis by ticket, as with hardware replacement.
Installations
Installing and cabling new servers and racks.
Goods receipt
Accepting, scanning and assigning deliveries.
How we start
1Conversation
Clarify scope, hours and tasks.
2Onboarding
The team gets to know your environment and processes.
3Operation
On site every day, with fixed contacts and reports.
Frequently asked questions
What is the difference to remote hands?
You book remote hands per engagement. With resident engineering, a dedicated team is permanently on site and knows your environment.
How big is the team?
We size it to your needs. In the current project it is three full-time engineers and a site lead.
Do the technicians stay the same?
Yes. Dedicated technicians who know your environment are the core of the model.
Request an engagement
Send us the site, the task and the time frame. You get an answer with our availability. We answer in English or German.